Privacy Policy

Taprobane Finance Limited ("we", "us", "our") is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 2020 (New Zealand) and the 13 Information Privacy Principles.

1. What Information We Collect

We collect personal information that is necessary to provide financial advice and arrange financial products for you. This may include:

• Full name, date of birth, and contact details (address, phone, email)
• Employment status, income, and financial circumstances
• Details of assets, liabilities, and existing financial products
• Credit history (where you have consented or where permitted by law)
• Identity verification documents (passport, driver licence) as required under the Anti-Money Laundering and Countering Financing of Terrorism Act 2009 (AML/CFT Act)
• Information you provide via our website contact forms or enquiry submissions

2. How We Collect Information

We collect personal information directly from you when you:

• Submit an enquiry through our website
• Apply for a financial product or service
• Communicate with us by phone, email, or in person
• Provide information to complete an application with a lender

In some cases we may collect information from third parties such as credit reporting agencies (with your consent), lenders, or government agencies where permitted by law.

3. How We Use Your Information

We use your personal information to:

• Assess your needs and provide personalised financial advice
• Prepare, submit, and manage applications to lenders and product providers on your behalf
• Verify your identity as required under the AML/CFT Act
• Comply with our legal obligations under the Financial Markets Conduct Act 2013 and Financial Advisers Act
• Communicate with you about your enquiry, application, or existing products
• Improve our services and website
• Send relevant updates and information (you may opt out at any time)

4. Disclosure of Your Information

We do not sell your personal information. We may share your information with:

• Lenders and product providers — to process your application
• Credit reporting agencies — where authorised or required
• Our service providers — such as IT systems providers, acting under strict confidentiality obligations
• Regulatory bodies — including the Financial Markets Authority (FMA), Commerce Commission, or New Zealand Police where required by law

We will not disclose your information overseas unless required by law or you have consented, and we have taken reasonable steps to ensure the overseas recipient complies with comparable privacy standards.

5. Security of Your Information

We take all reasonable steps to protect personal information from loss, misuse, and unauthorised access, modification, or disclosure. This includes physical, electronic, and procedural safeguards.

6. Your Rights

Under the Privacy Act 2020 you have the right to:

• Access the personal information we hold about you
• Request correction of your personal information
• Ask us to stop using your information for direct marketing
• Complain to the Office of the Privacy Commissioner if you believe we have breached your privacy

To exercise any of these rights, contact us at info@taprobanefinance.co.nz.

7. Cookies and Website Analytics

Our website uses cookies and similar technologies to improve your browsing experience and analyse site traffic. See our Cookie Policy for more detail. You may disable cookies through your browser settings, though this may affect website functionality.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The current version is always available on this page. Material changes will be notified to you where practicable.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact our Privacy Officer at info@taprobanefinance.co.nz.